Frequently Asked Questions
A little help with your order, your jewelry and everything in between. Still have a question? Email us at info@maresiajewelry.com.
ORDERS & SHIPPING
When will my order arrive?
Delivery depends on the shipping method you select and your location. Please allow extra time during holidays and busy shopping periods.
How much is shipping?
We offer free shipping on U.S. orders over $150 USD. Available shipping options and rates are shown at checkout before you complete your purchase.
What is your return policy?
We accept returns within 30 days of the purchase date.
Can I change or cancel my order?
Please email info@maresiajewelry.com as soon as possible with your order number and the change you need. We’ll do our best to help, but changes may not be possible once your order has been processed or shipped.
What if my package is delayed or missing?
Check your tracking information for the latest update. If your package seems to be stuck or you need help, email us with your order number so we can look into it with you.
What payment methods do you accept?
You’ll find all available payment methods at checkout.
RETURNS & EXCHANGES
Can I return my jewelry?
Eligible items may be returned within 30 days of purchase. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase. Please review our Returns & Exchange Policy for full details and any exclusions.
How do I start a return or exchange?
Visit our Returns & Exchange Policy page and follow the link to our online return portal. Have your order number and email address ready.
Click here to access our Return & Exchange Portal
Is return shipping free?
Customers are responsible for return shipping costs. Original shipping charges are not refundable. Please review our Returns & Exchange Policy before sending your item back.
When will I receive my refund?
Once your return arrives and has been inspected, we’ll email you with an update. Approved refunds are issued to your original payment method. Your bank or payment provider may need additional time to post the credit.
What if something is wrong with my order?
Please email info@maresiajewelry.com with your order number, a description of the issue and clear photos. We’ll review it and help you with the next steps.
OUR JEWELRY
What materials do you use?
Our collection includes sterling silver, gold plated and gold filled jewelry, along with gemstones, hydro stones and pearls. Materials vary by design, so please check each product description for the details of that piece.
What is the difference between gold plated and gold filled jewelry?
Gold plated jewelry has a layer of gold over a base metal. Gold filled jewelry has a thicker layer of gold bonded to a base metal and generally offers greater resistance to everyday wear. Both benefit from gentle care.
What are hydro stones?
Hydro stones are man made stones, not naturally mined gemstones. We select them for their beautiful colors and sparkle. Please check each product description to see whether a piece features natural or man made stones.
Will my stone look exactly like the photo?
Natural gemstones and pearls can vary in color, markings, shape and size. These differences are part of their character, so your piece may look slightly different from the one photographed. Pieces featuring hydro stones use man made stones, as noted in their product descriptions.
Is your jewelry suitable for sensitive skin?
Everyone’s skin is different, and we can’t guarantee that a piece will be suitable for every sensitivity. Check the materials listed in the product description and contact us before ordering if you have a specific metal allergy.
How do I choose my size?
Check the measurements and available sizes in the product description. If you’re unsure, email us before ordering. We’re happy to help you compare the options.
Will a sold out piece come back?
Some favorites return, while others may be available only for a limited time. If a restock notification option appears on the product page, sign up to hear when it becomes available again.
JEWELRY CARE
Can I shower or swim in my jewelry?
Our gold filled and sterling silver jewelry is water safe. If your piece gets wet, rinse it with fresh water and dry it thoroughly. Avoid pools and hot tubs, as chlorine and other chemicals can affect the finish.
Remove gold plated jewelry and pieces with pearls or delicate stones before showering or swimming to help preserve their beauty.
How should I care for my jewelry?
Keep your jewelry away from perfume, sunscreen, lotions and cleaning products. Gently wipe it with a soft cloth after wearing, and store it separately in a dry place.
If your jewelry gets wet, dry it thoroughly before putting it away.
How do I clean my jewelry?
Start with a soft, dry cloth. Avoid abrasive cleaners and harsh chemicals. For sterling silver, use a silver polishing cloth gently on the silver areas, avoiding plated finishes, pearls and stones.
If you’re unsure how to clean a particular piece, send us a photo and we’ll help.
Will my jewelry tarnish or change color?
Sterling silver can naturally tarnish, and gold plating can gradually wear with use. Moisture, chemicals, friction and individual skin chemistry can affect the finish. Gentle care and dry storage help preserve its appearance
GIFTS & GETTING IN TOUCH
Can I send an order as a gift?
Yes. If any pieces are gifts, leave us a note at checkout requesting separate packaging. You can also include a personal message for the recipient.
Who is behind Maresia?
I’m Priscila, the founder of Maresia, a wife and a mom of two boys. My Brazilian and Japanese roots, life in California and love of the ocean all find their way into the brand. Thank you for being part of this dream.
How can I contact you?
Email info@maresiajewelry.com. For questions about an existing purchase, please include your order number so we can help you more easily.
Still have questions? We're happy to help! Please email us at hi@email.com and we will get back to you within 24 hours.
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Get in touch
Have questions? Get in touch with us at any time.